reOpenTest Privacy Policy

reOpenTest (“reOpenTest” or “we”) respects your privacy and is committed to protecting it. This Privacy Policy describes the information we may collect about you, how we use and share this information, how we protect it, and what choices you have about how that information is used. At reOpenTest, we want you to feel as comfortable as possible visiting our website and using our services.

This Privacy Policy describes our information collection practices when you:

• Visit this website (www.reopentest.com) or other websites owned, maintained, or controlled by reOpenTest;
• View or click on any of our online content, or interact with chatbots on our website;
• Receive or reply to our emails or other electronic communications;
• Interact with us on our social media pages, channels or websites;
• Create an account or otherwise register for or purchase a service;
• Fill out a survey, complete a questionnaire or quiz, or participate in a promotion, sweepstakes or contest, or apply for a scholarship;
• Purchase products from us or a party transacting with us;
• Use our software applications provided on computers or mobile devices;
• Interact with us offline, such as during on-site visits or by attending events or conferences in person or virtually.

We collectively refer to the above as the "Services".

The Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country, or region other than the United States.

This Privacy Policy does not cover the privacy practices of third parties that we do not own or control. We may provide third-party content or links to third-party websites or applications, but including a link in the Services does not imply that we or our affiliates endorse the linked website or service. When you interact with a third party, you should also read that third party's privacy policy and terms of service to ensure that you understand how the third party collects and shares information about you.

In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other application developer, application provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any personal information you disclose to other organizations through or in connection with our mobile applications or our social media pages.

The types of personal information we collect vary depending on the Services provided. Personal information is information that identifies you personally or relates to an identifiable individual. During the Services, we may collect personal information, including name, home and mobile phone numbers, postal address, email address, payment card and third-party payment service information, and photos and videos.

Unless specifically requested, we ask that you do not send us or disclose any sensitive personal information (e.g., information relating to racial or ethnic origin, political opinions, religion or other beliefs, health, biometric or genetic characteristics, criminal background).

We collect personal information directly from you through the Services we provide. For example, when you register on our website, you may provide your contact information in order to receive information about our products or purchase our products.

In addition, we may indirectly collect information about you through your use of the Services. For example, we may track information that your browser automatically provides to us, including but not limited to your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, the website you came from (called the referring URL), the type of browser you are using, your location, mobile carrier, connection type, time and date of access, and other information collected/used through cookies. See the section on the use of cookies and other similar technologies below for more information.

We may also use information we obtain from other sources, such as public databases and social media platforms, as well as information provided to us by third parties, to use or supplement the personal information we have about you. For example, we may collect information from other sources to verify the license status and identity of veterinarians or other animal health professionals who register on our website.

If you submit any personal information of another person to us, such as personal information relating to our Tell-A-Friend referral feature, you represent that you have the right to do so and allow us to use the information in accordance with this Privacy Policy.

We may use the personal information we collect for legitimate business purposes, including:

• Developing, operating, promoting, improving and marketing our products and services or other animal health-related products or services;
• Connecting you with third parties;
• Processing purchases and other transactions;
• Providing, improving, developing and operating our Services, including our website and chatbots:
• Responding to your requests, inquiries or complaints;
• Communicating with you;
• Preventing, detecting and investigating crimes, including fraud;
• Complying with legal and regulatory requirements, legal proceedings, contractual obligations and our policies;
• Conducting investigations, research and data analysis;
• Providing you with tailored content, marketing and promotional information;
• Enabling you to manage your preferences, including but not limited to the ability to opt out;
• Establishing and defending legal rights, protecting our operations and seeking available remedies;
• Merging, divestiture, restructuring, reorganization, dissolution or otherwise selling or transferring some or all of our assets;
• Verifying your identity.

We may also use personal information for any other purpose disclosed when we collect your information.

We may also aggregate or de-identify personal information you provide and use it for any purpose, including product and service development and improvement activities and market analysis. Aggregated or de-identified information no longer identifies you or any other individual.

We may share the personal information we collect with the following parties:

• Our affiliates for the purposes described in this Privacy Policy;
• Third party service providers/suppliers to facilitate the services they provide to us, such as marketing, advertising, market research, website hosting, data analysis, payment processing, information technology and related infrastructure provision, chatbot functionality (including by storing chat logs and providing tools that enable us to analyze your interactions on our website), customer service, email sending, auditing, and other services;
• Third parties or affiliates in connection with corporate transactions, such as the sale, merger or consolidation of the reOpenTest business;
• Third parties for other legal reasons, such as enforcing our terms and conditions or protecting the rights, privacy, safety or property of us and/or our affiliates, you or others;
• Government or other public authorities (including regulatory and law enforcement authorities) as permitted or required by law, regulation or court order; and
• Your veterinarian or other animal health professional.

We will limit the sharing of your personal information where appropriate and legally required.

We may also disclose aggregated or de-identified information to third parties for any purpose that does not identify an individual.